Shipping & Returns

Saintsplay Returns and Exchange Policy

As a customer the law states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. You may return any item to us for a full refund (or replacement) within 30 days as long as the product is unopened, unworn or unused. All returned products must be unopened, unworn/unused and returned with all accessories, batteries or free gifts.

With Saintsplay you can cancel an order within 30 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund.

You may exchange unused and unopened products within 30 days for a refund, exchange or for replacement items (in the case of a fault).

Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.

At Saintsplay, you can cancel an order within 30 days for a full refund. You have the option to exchange products for any reason for up to 30 days after purchase as long as your products are unused, unworn and unopened.

If you have ordered something in error, or decide that you don't want it, you may return it to us at your expense for a refund or replacement within 30 days.

For hygiene reasons Saintsplay will under no circumstances accept returns of adult toys, bondage gear, creams, gels, pills, lubricants, massage oils or condoms if they have been opened and or used.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.

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